ze home finds

Returns & Refunds

Returns policy

14-day change-of-mind returns. Damaged, defective or wrong items are collected free. Your statutory rights also apply.

How returns work

Step 1

WhatsApp us with your order number or other proof of purchase and the item you want to return. For a change of mind, contact us within 14 days of delivery. For a fault or delivery problem, contact us as soon as you notice it; your statutory rights still apply.

Step 2

Wait for our return instructions, then pack the item securely. If it's damaged, defective or the wrong item, we arrange and pay for collection. Change-of-mind return courier costs are yours. Keep original packaging where possible; missing packaging does not automatically exclude a valid defective-goods claim.

Step 3

We confirm your resolution after checking the item, respecting your right to choose a refund, replacement or repair where the law provides that choice. Eligible refunds are processed within 7 business days after inspection. For applicable ECTA cooling-off cancellations, we refund within 30 days of cancellation at the latest.

Eligible for return

  • ✓Item received damaged or defective
  • ✓Wrong item delivered
  • ✓Item not as described
  • ✓Change of mind within 14 days of delivery (unused, in original packaging)

Our voluntary change-of-mind policy

  • ×Requests outside our voluntary 14-day period
  • ×Change-of-mind items that have been used
  • ×Change-of-mind items without original packaging

Defective or damaged items

Please report transit damage promptly so we can investigate. This is not a 7-day deadline for defective-goods rights. If goods fail the applicable quality standards within six months of delivery, you may return them at our risk and expense and choose a repair, replacement or refund under section 56 of the Consumer Protection Act, where applicable. For defect queries, you can also email contact@zehomefinds.co.za. Original packaging and photographs are helpful, but are not automatic conditions for a valid statutory defective-goods claim.

What to send us

  • Your order number, or another proof of purchase.
  • The item name or product reference, and how many you want to return.
  • The date you received the item.
  • Whether it is faulty, damaged, the wrong item, not as described, or a change of mind. You do not need to explain a change of mind.
  • For an item problem: a short description and when you first noticed it.
  • Whether the item has been opened or used, and whether any parts or packaging are missing. This helps us assess the request; it does not automatically remove your statutory rights.
  • Your preferred resolution: refund, replacement or repair, where applicable.
  • Your suburb and postcode if collection is needed. We confirm the collection address privately once arrangements are made.

If available, include a clear photo or short video of the item and problem. Please keep children, faces, identity documents and payment details out of images. We do not need your ID, card number, PIN or OTP to start a return.

For eligible online purchases, section 44 of ECTA provides a 7-day cooling-off period from receipt, without a reason or penalty; only the direct return cost may be charged. Statutory exceptions apply. Our additional 14-day change-of-mind offer applies to unused items in their original packaging and does not limit your statutory rights.

Start a return

Open WhatsApp for a ready-to-fill return message. We will confirm the next steps and any collection arrangements.

Request a return on WhatsApp